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Retail practice

Retail customer service practice test

20 free practice questions on greeting and needs, returns, calming a tense moment, when to get a manager. Pick an answer for each one, then check them all at once.

No account, nothing is stored. These questions are written separately from the quiz an employer sends.

  1. 1.A shopper walks up to you. What do you ask?
  2. 2.You are unsure which aisle holds an item. What do you do?
  3. 3.A shopper is browsing quietly. What is a good move?
  4. 4.A shopper tells you the use, not the product name. What do you do?
  5. 5.A second shopper walks up while you are helping. What do you say?
  6. 6.A receipt is 5 days old. The posted window is 14 days. What do you do?
  7. 7.Posted rule: no receipt, no return. There is no receipt. What do you do?
  8. 8.The posted rule sends refunds to the same card. What do you do?
  9. 9.The receipt date is outside the posted window. What do you do?
  10. 10.Where is the return rule written for guests to see?
  11. 11.A shopper voice gets loud. What should your voice do?
  12. 12.A shopper is upset and talking fast. What do you do first?
  13. 13.What do you avoid in a tense talk?
  14. 14.A shopper says you cut them off. What do you do?
  15. 15.Shoppers nearby can hear a tense talk. What can you suggest?
  16. 16.A shopper says they will hurt a coworker. What do you do?
  17. 17.You cannot change the tagged price. The shopper insists. What do you do?
  18. 18.A shopper asks to speak to the person in charge. What do you do?
  19. 19.A shopper asks which aisle has pasta. Do you need a manager?
  20. 20.A shopper makes a threat and then smiles. What do you do?

0 of 20 answered.

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