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Customer support practice

Customer support fundamentals practice test

20 free practice questions on understanding the issue, written replies, policy application, record accuracy. Pick an answer for each one, then check them all at once.

No account, nothing is stored. These questions are written separately from the quiz an employer sends.

  1. 1.What do you do if the customer describes the wrong order?
  2. 2.What question helps when the note says the item is bad?
  3. 3.What do you do if the photo and the note disagree?
  4. 4.What do you confirm about a missing shipment?
  5. 5.What do you do when you still cannot name the problem?
  6. 6.What do you change if a reply uses team slang?
  7. 7.Where does the order number go in a short reply?
  8. 8.What do you do with three long paragraphs that hide the answer?
  9. 9.What do you check if the reply names a dollar amount?
  10. 10.How do you list two steps the customer must take?
  11. 11.What do you open before you tell someone the return window?
  12. 12.What do you do if a rule page and a chat script disagree?
  13. 13.What may you offer if the rule page does not list it?
  14. 14.What do you tell a customer who wants you to ignore a limit?
  15. 15.What do you save when a rule decides the outcome?
  16. 16.What do you do if the case note names the wrong city?
  17. 17.When should the note describe the handoff?
  18. 18.What do you do if you notice a wrong fact after you save?
  19. 19.What order number belongs in a follow up reply?
  20. 20.What do you write if part of the fix is still open?

0 of 20 answered.

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